Why You Need It.
PROBLEM: Maintenance staff often need to leave the work area in order to locate the correct technical documents, schematics or vendor contact info. This stops work and costs time and money.
SOLUTION: With VIP Services®, maintenance staff simply scan the equipment’s Asset Tag for immediate access to relevant technical documents and resources: manuals, schematics, documentation, parts lists, troubleshooting procedures and vendor contact information. They can also enter trouble reports or work orders into your web-based intranet systems.
PROBLEM: Engineers cannot access live process data or trends at the equipment they are testing or troubleshooting. Instead they call the control room operator or station another person in front of a remote HMI panel in order to get this information. This is inefficient, costing valuable time and money.
SOLUTION: With VIP Services®, engineers can scan the equipment’s Asset Tag and immediately see live process data as values, trends and graphs. This allows them to check equipment operation quickly and troubleshoot more efficiently without involving multiple people to relay information.
PROBLEM: Technical or production staff need to monitor process even when they are away from the production line. Often they have to call, check dated reports for information or walk back out to the floor.
SOLUTION: With VIP Services®, they can connect to the plant network and check on production from an office desk or even from home.
PROBLEM: The production line goes down and the support engineer is offsite. The production supervisor is trying to explain the problem over the phone or email, but the downtime problem cannot be effectively communicated. Now the line will remain down until help arrives, costing thousands of dollars in lost production time.
SOLUTION: Send a video. With VIP Services®, the production staff can capture and record the problem with our patented holistic display and recording technology, VIP Zip. Live video of the issue is displayed on the device screen, overlaid with process data, schematics, audio and even on-screen annotations made by the user. Users can record the display with all relevant data and the resulting video is sent to offsite resources for quick analysis and resolution, without having to travel onsite.